Course Rating -

| 0 Reviews iso20000

Course Highlights

ITIL® 2011 Foundation & ITSM - Foundation according to ISO/IEC 20000

This is a 2 Day Program which covers ITIL® 2011 Foundation and ITSM Foundation According to the ISO / IEC 20000 . It’s a Double Delight for the Professionals as this gives the Professional an opportunity to get 2 Different Certification in the shortest time frame and minimum Investment.

A typical ITIL® Foundation gives the participant an understanding of the ITIL® framework but is incomplete as it’s focus is on the Framework . which makes the entire training experience very theoretic and boring . There are a very few take away’s from this training.

What are the issues?

  • A certification program alone is not enough to get attention
  • Despite 2 million ITIL® certificates, failed IT projects > 52% because of resistance.
  • The issue is not the framework but the people who implement the framework
  • Not much importance given to making people understand their job and making them good at it

How does ITSM Training help

  • Quality is an attitude
  • People make mistakes
  • Making mistakes is not the problem
  • Repeating mistakes is the real problem!

ITSM – Quality approach to Service Management.

 ITIL® & ITSM combo ensures that the learning experience is complete . The Professional learns the Frame work based on ITIL® and also get a practical knowledge of the Quality Approach to IT Service management based on ISO/IEC 20000.

Our program focuses on making people better at their jobs, in what they do daily.


ITIL® 2011 Foundation
ITSM - ISO20000 Foundtaion

ITIL® 2011 Foundation & ITSM Foundation - ISO/ IEC 20000
Program Schedule
Day 1 : ITIL 2011 Foundation
Day 2 : Revisit ITIL V3 & ITSM based on ISO / IEC 20000

Program Structure
50 % theory
50% Case Studies and Role Plays

Detailed Content:
Day 1:ITIL® Foundation
Day 2:

  • Introduction to IT Service Management
  • Content of ISO/IEC 20000, section 1-5 - basics
  • Scope
  • Terms and definitions
  • Requirements for a management system
  • Planning and implementing service management
  • Planning and implementing new or changed services
    Content of ISO/IEC 20000, section 6-10 - IT Service Management Processes
  • Resolution Process
  • Control Process
  • Release Process
  • Service Delivery Process
  • Relationship Process
  • Classification and Preview
  • ISO/IEC 20000 certification
  • Related practices and standards
  • ISO/IEC 20000 Qualification Program

Rate This Course

Rating is a required field.

Share your views on this course

Contact Program Coordinator

Enquiry Form

                        Talk to an expert
                        counsellor for free!

Name Email Phone Course Location Discount Coupon code

Course Schedule


Full Name *  
Contact Number *  
E-Mail Address *  

Related Certifications