ITIL® Foundation 2011

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Course Highlights

The ITIL® 2011 Foundation is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Copyright © AXELOS Limited 2011. All rights reserved. Material is reproduced under licence from AXELOS


The purpose of the ITIL® 2011 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)

Exam Detail Examination Format: - Multiple Choice
Number of Questions: 40
Pass Code: 65%
Delivery: Online or Paper Based

 

Exam Duration: Maximum sixty minutes (Candidates sitting the examination in a language other than their native language have a maximum of seventy-five minutes and are allowed the use of a dictionary)

Open/Closed Book: Closed Book.

 

Exam Code Exam Details
ITIL® 2011 ITIL® Foundation 2011 View Details

Included:

Training Adept is Authorized Training Provider
Materials - Adept is Authorized Courseware Provider
Exam - Adept is Authorized Examination Center
Pass Guarantee
Participation Certificate with 16 hours of PDU
Official ITIL Foundation Certification

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